Come join our team! Please see the description below and email us if you're interested.

Shift Supervisor

Responsibilities:

  • Provide exceptional customer service and contribute to our supportive and welcoming community space
  • Assist customers in the selection of yarn, projects, and tools
  • Check out customers
  • Answer knitting and/or crochet related questions and fixing knitting and/or crochet mistakes
  • Assist in management of tasks assigned to other retail associates
  • Communicate daily store happenings (e.g. sales information, relevant customer interactions, personnel and/or maintenance issues, etc.) to management
  • Open & close the store
  • Restock shelves – yarn, needles and notions
  • Maintain order and organization of backstock yarn
  • Maintain tidiness and cleanliness of store

Core competencies:

  • multitasking skills
  • self starter/initiative
  • knowledge of knitting and/or crochet
  • previous retail or customer service experience
  • a warm and welcoming demeanor
  • ability to multi-task and complete a number of small projects while also assisting customers with yarn selection
  • experienced Ravelry user (or willingness to become one)
  • ability to assist with pattern reading and correcting mistakes
  • knowledge of yarn gauge, fibre characteristics and pattern terminology
  • able to work quickly and accurately in our point of sale system
  • ability to work on major holidays (i.e., day after Thanksgiving, Christmas Eve)
  • spinning and weaving experience a plus

Availability:

  • Must be available to work Fridays and Saturdays from 9:45 am to 6:15 pm
  • Additional short shift (4 hours) another day during the week (M-Th)

Job Knowledge:

  • Maintain knowledge of current patterns and trends in the industry
  • Take initiative to know about new products in the store
  • Maintain current knowledge of yarn inventory
  • Able to knowledgeably answer customer inquiries about our yarns
  • Work to improve knitting and crochet skills
  • Knowledgeable about online resources
  • Knowledgeable about new content to our website
  • Maintain communication with production staff and retail staff

Efficiency and Effectiveness of Work:

  • Able to assist customers to securing a suitable pattern or project idea
  • Able to locate comparable Neighborhood Fiber Co. yarns for the pattern they have chosen
  • Able to help customers put together color palettes
  • Able to troubleshoot knit & crochet problems
  • Ability to multi-task on the sales floor and behind the register
  • Able to perceive customer reactions and attitudes and adjust accordingly
  • Work quickly and efficiently on register
  • Efficiently and accurately label and put out yarn and other products
  • Assist in maintaining a neat and tidy shop
  • Effectively restock and tidy shelves
  • Appropriately use time during slower periods
  • Competent and thorough in opening procedures
  • Competent and thorough in closing procedures

Customer Relations:

  • Create sense of community and welcoming atmosphere in the shop
  • Provide equal attention to new and existing customers.
  • Employee is comfortable dealing with customer concerns/criticisms
  • Employee takes initiative to offer customers additional resources/services
  • Employee has effective customer communication abilities/skills

Initiative/Work Attitudes:

  • Arrive on time for shift and ready to work
  • Demonstrates a willingness to perform unassigned tasks when needed
  • Look for ways to improve customer experience
  • Demonstrate flexibility and accept change or exceptions to the norm
  • Demonstrate initiative in taking charge of new assignments and task
  • Exercise sound judgment in decision-making
  • Maintain appropriate attendance
  • Maintain professional appearance/demeanor while on shift