Class Cancellation Policy

What is your cancellation policy for classes?

Class fees are not refundable to the original form of payment unless the class is cancelled by Neighborhood Fiber Co. If the customer cancels prior to 7 days before the class, store credit will be issued. We cannot refund class fees or issue store credit within 7 days of the scheduled class.

Dye Retreat fees are not refundable to the original form of payment unless a retreat is cancelled by Neighborhood Fiber Co. If the customer cancels prior to 30 days before the class, store credit will be issued. We cannot refund retreat fees or issue store credit within 30 days of the scheduled class.

*Exceptions will be made on a case-by-case basis with ongoing public health and safety concerns.

*Classes taught by visiting teachers may have different cancellation policies. Please refer to specific class listing.